Job Vacancies

05/06/2014 HELPDESK/USER SUPPORT EXPERT (HUA/06/14)

We currently have a vacancy for a Helpdesk/User Support Expert fluent in English, to offer his/her services as an expert who will be based in Paris, France. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the User Assistance Team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

  • Resolution of user requests, analysis of incidents and follow up problems;
  • Propose solutions to the service from the end user perspective;
  • Record performed activities and applications in the tool tickets;
  • Escalation to the outsourcer and monitoring of the resolution.

Your skills:

  • University degree with minimum 6 years of experience in IT;
  • Minimum 4 years of experience in Helpdesk support function;
  • Very good knowledge of Windows7, Windows server 2008+, Active directory 2008+, Exchange 2010 service pack 2, Forefront Protection for Exchange, WDS and WSUS;
  • Good knowledge of 4TRESS AAA server, terminals and blackberry server and Bit locker encryption;
  • MS certifications are required;
  • Capability of integration into an international/multicultural environment, rapid self-starting capability and experience with team working;
  • Excellent command of English, both written and spoken.

Our offer:

If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference: (HUA/06/14) to the following e-mail address: careers@eurodyn.com

We offer an extremely competitive remuneration and benefits package, based on qualifications and experience.

All applications will be treated as confidential.

EUROPEAN DYNAMICS is an equal opportunity employer and applies an Equal Opportunities Policy (EOP). This policy covers all aspects of employment, from advertising of vacancies, selection, recruitment and training to working conditions and reasons for termination of employment.

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