Job Vacancies

07/09/2016 Junior Helpdesk Officer (Windows OS, MS Office) (SER/09/16 )

We currently have a vacancy for a Junior Helpdesk Officer fluent in English, to offer his/her services as an expert who will be based in The Hague, The Netherlands. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Service desk team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

  • Preparation, deployment, maintenance and troubleshoot fixed-location and mobile end-user ICT equipment like: desktops, laptops, mobile equipment, printers etc.;
  • Handling user incidents and ICT related requests;
  • Remote or on site installation and configuration of software, following the IT policies;
  • Creation and management of user accounts in accordance with internal policies and procedures;
  • Provision of assistance in the maintenance of the hardware and software IT inventory and the related documentation.

Your skills:

  • Minimum 2 years of professional experience with Windows OS and MS Office, preferably in a call-centre environment;
  • Minimum 1 year of professional experience with ITIL incident, problem, change and configuration management processes;
  • Demonstrated experience in customer handling and technical problem solving;
  • Experience in troubleshooting hardware and mobile equipment;
  • A certification in a relevant IT area like: MCTS, MCITP, MCE or CCNA would be highly appreciated;
  • Excellent knowledge of English; both oral and written.

Our offer:

If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference: (SER/09/16 ) to the following e-mail address:

We offer an extremely competitive remuneration and benefits package, based on qualifications and experience.

All applications will be treated as confidential.

EUROPEAN DYNAMICS is an equal opportunity employer and applies an Equal Opportunities Policy (EOP). This policy covers all aspects of employment, from advertising of vacancies, selection, recruitment and training to working conditions and reasons for termination of employment.

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