Job Vacancies

09/09/2015 IS Support Manager (HP Service Manager, Adobe Captivate) (ISM/09/15)

We currently have a vacancy for an IS Support Manager fluent in English to offer his/her services as an expert who will be based in Brussels. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Support team of the company that will closely cooperate with a major client’s IT team on site.

Your Tasks:

  • Coordination of support teams, organization, implementation and maintenance of IS Support;
  • Management of IS Services and coordination with project teams;
  • Management and coordination of wiki sites or social networks;
  • Provision of service quality follow up;
  • Coordination and follow up of user requests and provision of advice concerning the use of information systems;
  • Incident management and organization of the reporting;
  • Conception and management of user documentation and IS trainings;
  • Participation in meetings related to the users, services or projects.

Your skills:

  • Minimum of 15 years of combined relevant university studies and experience in IT;
  • Minimum of 6 years of professional experience in supporting information systems applying ITIL practices and quality procedures, using HP Service Manager or a similar incident tracking tool;
  • Extensive experience with Adobe Captivate or with similar e-Learning tool;
  • Proven professional experience in user assistance services;
  • Knowledge of wiki, collaborative sites and social networks;
  • Excellent command of English, both written and spoken.

Our offer:

If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference: (ISM/09/15) to the following e-mail address:

We offer an extremely competitive remuneration and benefits package, based on qualifications and experience.

All applications will be treated as confidential.

EUROPEAN DYNAMICS is an equal opportunity employer and applies an Equal Opportunities Policy (EOP). This policy covers all aspects of employment, from advertising of vacancies, selection, recruitment and training to working conditions and reasons for termination of employment.

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